Gift Card Hero and Editly: let holiday shoppers fix their own orders

Syncube, the team behind Gift Card Hero, is partnering with WebContrive, the developer of Editly: Order Editing. Both apps work on the same moment: the minutes and hours after checkout, when a shopper notices that something in the order is wrong. In the holiday season that moment turns into a queue of support emails. Here is what each app does and how they fit together.

What does Editly do?

Editly is a self-serve order editing app. After checkout, customers change their own order from the Thank You page or the Order Status page, without writing to support:

• edit the shipping address or change the shipping method;
• swap a variant, adjust a quantity, or add and remove items;
• cancel the order, with cancellation reasons you define.

You decide which changes are allowed and for how long after purchase, and you can limit edits by customer tag. Shipping, taxes and discounts are recalculated on every edit, every change is logged, and edits can trigger Klaviyo and Shopify Flow.

What does Gift Card Hero add for gift card orders?

Gift card orders have mistakes of their own: a typo in the recipient's email, the wrong send date, a gift email the recipient can't find. Gift Card Hero covers them on the gift card side:

• At purchase, the buyer adds the recipient's email, a personal message and the date the card should arrive.
• Before the card goes out, your team can change the recipient's email or the delivery date of a scheduled card from the Queue Report in Gift Card Hero (how it works).
• After delivery, a buyer or recipient who can't find the email can see their cards and resend it from the gift cards page in their Shopify customer account (setup).

Gift Card Hero cards are native Shopify gift cards, so the same code works at online checkout and in Shopify POS.

How do Editly and Gift Card Hero work together?

Editly takes the order-level fixes off your support inbox, and Gift Card Hero takes the gift-card-level ones. A typical December case: a shopper buys a sweater and an eGift card for a friend, then notices the wrong size and a typo in the friend's email. The shopper swaps the size in Editly from the Order Status page, and your team corrects the email in Gift Card Hero before the card is sent.

Where to start

• Editly: Order Editing on the Shopify App Store
• Gift Card Hero on the Shopify App Store
• Resending or editing a gift card in the Gift Card Hero help center

Frequently asked questions