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Store Credit

Turn refunds into repeat purchases

Issue store credit as gift cards directly from POS. Keep refund revenue in your store instead of losing it to chargebacks. Apple Wallet support included.

Install on Shopify

POS refund to store credit

When a customer returns an item at POS, issue store credit in seconds. The credit is created as a gift card - usable online and in-store immediately.

Shopify POS - ReturnOnline
Returning item
Blue Linen T-Shirt
Size M · Qty 1
$45
Return reason
Doesn't fit
Refund method
Cash / Original card
Issue as store credit
Credit amount$45.00
DeliveryInstant
Confirm & Issue Credit →

Apple Wallet pass

Customers add their store credit to Apple Wallet for instant balance access at checkout.

Apple WalletStore Credit
Store Credit
$45.00
Available balance
Issued
Dec 15, 2024
Valid thru
Dec 2025
GC-SC-4821-0045
Tap to show at checkout

Custom expiration dates

Set expiration rules per credit type. Or no expiration at all - your choice.

Expiration SettingsSaved ✓
Default expiration
12 months after issue
No expiration for VIP customers
Warn customers 30 days before
Auto-extend on purchase
Refund credit override
6 months
after issue

Balance adjustments with notes

Add or remove credit with a reason attached. Full audit trail for every adjustment. Staff accountability built in.

$2,180
Credit issued/mo
$1,640
Credit redeemed
92%
Retention rate

Email notifications

Customers get an email when credit is issued, adjusted, or about to expire.

Email Notifications3 templates
From: your-store@email.com
Subj: You received store credit!
Your store credit
$45.00
Your store credit is ready to use online or in-store.
Shop now →
Code: GC-SC-4821 · Expires Dec 2025

Customer account visibility

Customers see their store credit balance on their account page and at checkout.

My AccountJane D.
Store Credit
$53.00
Use at checkout
History
Refund – Order #1082
Dec 15
+$45.00
Purchase – Store
Dec 18
−$12.00
Refund – Order #1094
Dec 22
+$20.00

Frequently asked questions

Everything you need to know. Can't find an answer? Contact us.

Store credit is issued as a Shopify gift card under the hood. This means it works everywhere gift cards work - online checkout, Shopify POS, and draft orders. No separate system to manage.

Yes. Store credit appears as a gift card at Shopify Checkout. Customers enter the code or, if logged in, see it applied automatically.

Yes. When store credit is issued, the customer can add it to Apple Wallet. The pass shows the current balance and updates automatically.

Yes. You can set a default expiration period (e.g., 12 months) or override it per credit. Credits with no expiration date never expire.

Yes. Every adjustment (issue, add, remove) is logged with the staff member, timestamp, amount, and reason. Export the full history to CSV anytime.

Stop losing money on refunds

Convert returns into store credit and keep revenue in your ecosystem.